Trust & Safety

Flight Information :

If you are collecting your car at the airport, it is imperative that winrents.com is provided with your correct outbound flight number and estimated arrival time. If this is not known to you at the time your reservation is made, please ensure that you make contact with our reservations department at least 7 days prior to departure. If we are not provided with the correct flight information within the period stated, no responsibility can be accepted or compensation allowed for a failed rental.

Free Offers, Value Added Extras and Price of service:

All special offers, discounts or free extras over our standard rates are offered on a subject to availability basis. winrents.com cannot accept any responsibility in the unlikely event that it is temporarily out of stock. We are entitled to make adjustments to the price to take account of any taxes or duties, or if due to an error or omission the price published for the service is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

Driving Licence:

It is the Drivers responsibility to ensure they provide the correct licence documents when collecting the vehicle, winrents Group will not be held responsible for the client not receiving a vehicle due to insufficient documentation, please check with local rental office in advance. Drivers must produce a full valid driving licence, issued by their country of residence, held for at least one year. International driving licences will be required when renting outside the country of origin. International Licences must be accompanied with the original driving licence of country of origin. Our reservations staff should be informed at the time of booking of any endorsements on the driver¹s licence as in some cases, hire will not be possible with certain types of endorsements. A minimum age restriction may apply at some locations. No refunds will be given for rentals aborted due to non-production of any driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable.

Driver's Age:

Please check on the relevant page of our website for details on drivers age since this is different for every location.

Additional Drivers:

In some locations charges may apply for additional drivers, please check with our reservations department at time of booking. winrents.com cannot be held responsible for any increase in charges.

Number Of Passengers:

All vehicles are insured for the appropriate maximum number of passengers. Please ensure that you choose a vehicle suitable for the size of your party.

General Conditions & Liability:

All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between winrents.com and our clients except for those terms imposed by law where the application is mandatory.

The client acknowledges that in making a reservation with winrents.com they do so only on the basis of the material contained in the winrents.com Web Site or relevant advert.